Troubleshooting mobile

I need to manually set up the Windows firewall exceptions

If your environment doesn't allow the installer to automatically set these up. The information below will allow you to manually add the 3 exceptions needed:


Name = "Wordwall (TCP, Port 80)"

Description="Allow Wordwall to listen for TCP requests on port 80; required by RespondAnywhere"

Port="80"

Protocol="tcp"


Name="Wordwall (TDP, Port 26057)"

Description="Allow WordWall to listen for TCP requests on port 25057; required by Wordpad App"

Port="26057"

Protocol="tcp"


Name="Wordwall (UDP, Port 26057)"

Description="Allow WordWall to listen for UDP requests on port 25057; required by Wordpad App"

Port="26057"

Protocol="udp"



'Communication blocked' error on the PC

This error occurs if a conflict between Wordwall and another piece of software installed on your PC.

The most common piece of software that triggers this error is Skype. To avoid the error ensure Skype is closed down (not just minimized) before starting Wordwall.

In the event that you cannot work our which program is causing the conflict. It is still possible to use Wordwall's own dedicated communication channel (HTTP port 26057). This can be reached by appending ":26057" to the web-address. Note that the Wordwall app is not affected by this error.


'Searching for host' error on the Wordpad

This error indicates the Wordwall app can't find the host game on your PC. There are a number of potential causes of this issue:-

1) You are set to 'internet' mode under Hosting options. Note that the Wordwall app requires it to be in 'local' mode. If you wish to join a Wordpad to an 'internet' mode game, then do so via its web-browser rather than using the dedicated app.

2) The port 26057 HTTP or UDP is blocked on your network. The Wordwall app requires both HTTP and UDP-broadcast protocols to be enabled. Please ask your administrator to open this port and that there are no firewalls or other filters blocking this communication. On a standalone PC, this is rarely an issue.

3) You aren't on the same subnet. If you're both connected to the same WiFi router, you will be on the same subnet. However on a larger network, the situation may be more complex. Please consult your administrator.

4) Wordwall.exe has been blocked on your network. Please ensure that a firewall isn't blocking Wordwall from communicating. Many networks will require programs to be explicitly enabled. On a standalone PC, this is rarely an issue.


Can't connect to local address from a browser

This error occurs if a student device (PC, phone or tablet) cannot connect to the Wordwall PC software on the teacher's computer. There are a number of potential causes of this issue:-

1) You are set to 'internet' mode under Hosting options in the Wordwall PC software. Note that you cannot connect locally whilst it is set to a getww.co internet address.

2) HTTP or UDP is blocked on your network. Wordwall requires both HTTP and UDP-broadcast protocols to be enabled. Please ask your administrator to open port 80 for this and ensure that there are no firewalls or other filters blocking this communication. If you are unable to open port 80, you can open port 26057 instead and amend ':26057' to the address you use i.e. use 192.168.5.50:26057 instead of 192.168.5.50 .

3) You aren't on the same subnet. If you're both connected to the same WiFi router, you will be on the same subnet. However on a larger network, the situation may be more complex. Please consult your administrator.

4) Wordwall.exe has been blocked on your network. Please ensure that a firewall isn't blocking Wordwall from communicating. Many networks will require programs to be explicitly enabled. On a standalone PC, this is rarely an issue.



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Getting started | Mobile setup | Hosting options | Troubleshooting mobile