If you are setting up firewall exceptions for Wordwall, here are the communication requirements.
There was a fault in versions older than 3.4.28. Please upgrade from our downloads page.
Double check your spelling. Note that spaces, dashes and capitalization is ignored, so don't worry about those details.
If it still doesn't work contact us letting us know exactly what you are typing in as the key and where the key came from (i.e. which school is it registered to). We'll let you know where the mistake is or issue you a new one if need be.
Contact us letting us know to whom the key is registered or where you originally got it from. We'll then reissue you a key.
It's in the file menu at the bottom.
This situation occurs if you used the "remember me" option. If you are using a machine that is shared with others and you don't have separate Windows login accounts or you are using a guest account, then avoid using the "remember me" option.
Look in the help menu and you'll find the command 'View Licence Document'. Note that this feature is available from version 3.2.21 onwards, so download the latest software if your version doesn't have it.
Yes. Home use is included in all of our licencing agreements, including our free personal licence.
First of all, note that there is only sound during play mode, so first make sure you are in that mode when troubleshooting it.
If you get the error message 'XAudio2 sound system error' don't fear, as this issue was fixed in Wordwall 3.3 and above. So it you have an older version then go to our downloads page to update.
If you do not see this error message, the most common problem is that the volume is muted or the sound is being outputted through a channel which does not have speakers attached. Microsoft offers a tutorial to fix common problems with sound output.
That's the in-built spell-checker. Don't worry though, it won't appear when you're in the play mode.
Almost all of the games allow you to set a timer. Usually there are three modes: off, count-down and count-up. This option can be found in the 'Otions' which are at the bottom left of the 'Choose the game' stage.
The majority of activities can be successfully imported, but not every feature in Wordwall 2 is now supported, so some won't work. For more information about upgrading issues see upgrading from Wordwall 1 or 2
You can save files in the normal Windows way. Just look in the file menu for the familiar open, save, save as and close. When you save in this way, no one else can access it.
The sharing facility is something apart from this core functionality. You don't have to share you file if you don't want to, just say 'no' when the prompt to share first appears.
If you change your mind at a later point, just go to the file menu and select 'share with community'.
If you upload a file, you are giving everyone else permission to download and edit that file as they see fit.
The original that you uploaded can't be overwritten, but others may upload variations on the file in their own name.
Go to the community tab and in the top right panel, click 'activities I've uploaded'. Select the offending activity, then when it's resource page has opened, click 'remove activity' over on the right side.
You repair the activity and then upload it a second time.
When you choose 'Share with community' on a resource you've already shared, it'll popup a series of options. You'll be given the choice to 'overwrite' or 'branch'. If you choose the former, the new version will completely replace the old. Use this if there are errors in it. If you choose the latter, a new activity page will be created, so only use this if you've made major changes and the two activities are quite different now.
Note that you can't 'overwrite' if the activity was originally uploaded by someone else.
After you've found a resource, either on the community page or in a search result, you click on it to get to it's individual activity page. You'll notice there's a 'Edit details' button. You are strongly encouraged to use this to improve the information associated with any resource that has been uploaded by someone else.
I'm afraid not. For more information on the issues involved when upgrading from earlier older hardware or software, please read upgrading from Wordwall 1 or 2.
The handset screens may flicker when the batteries are about to run out. There's usually about an hour or two left in it when it starts flickering, so you should be OK for the student to continue to use it for that lesson. Just change the batteries and it'll be fine.
Early versions of the wordpad firmware were a bit problematic. We apologise for that. To fix the issue simply download the latest version. When the program starts, go to the help menu and select 'Wordpad Firmware Update'. Follow the on-screen instructions thereafter.
If you've still got issues contact us and we'll arrange a repair or replacement.
Good quality alkaline batteries should give up to 100 hours continuous use. That's about a year with moderate use. If you've had your wordpads for less than 6 months and they are flat already, contact us and we'll send you a free set of 64 AA's.
We also recommend updating your firmware (see above question), as a previous firmware version had a fault in this regard.
Note that we don't recommend rechargeable batteries as they are prone to power drain and can go flat even when the handsets haven't been in use.
We charge £4.95 +VAT for orders under 1kg and £14.95 for orders over 1kg and up to 30kg.
Contact us and we’ll send you a tracking number. Our handsets are usually dispatched by UPS within 5 days of order.
There are 10 in the core software and 23 more in the extension pack.
No, you can't add templates other than those already built into the software. You use the templates to design and customise your resources, but the templates themselves are a fixed aspect of the software. However most of the games have a variety of options (bottom-left of the 'Choose a game' stage) so that you can tinker with them somewhat.
Absolutely. We plan continue to expand the extension pack adding a batch of new game, templates and themes into every major release we make; this will happen about 3 times a year.
If you've got any good suggestions don't hesitate to contact us.